Privacy Policy of All Heart Home Care

Effective Date: January 1, 2024

1. Introduction All Heart Home Care, a dba of Home Health Care of Middle Tennessee, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://www.allheartfamily.com, or engage with our services. We adhere to the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy and security of your health information.

2. Information We Collect We may collect personal information that you provide directly to us when you:

• Contact us through our website, email, or phone;
• Request services;
• Complete forms on our website.

The types of personal information we may collect include:

• Name
• Contact information (email address, phone number, address)
• Health-related information specific to your care needs
• Payment information (if applicable)

3. Use of Your Information We may use the information we collect for various purposes, including:

• Providing and managing our services
• Communicating with you regarding your care and services
• Processing payments (if applicable)
• Improving our website and services
• Complying with applicable laws and regulations, including HIPAA

4. HIPAA Compliance As a healthcare provider, All Heart Home Care is committed to complying with HIPAA regulations, which protect your medical information. This includes:

• Safeguarding the privacy and security of your protected health information (PHI)
• Not using or disclosing your PHI without your consent, except when required by law or for treatment, payment, or healthcare operations
• Providing you with a Notice of Privacy Practices that explains how we use and protect your health information

5. SMS Communications By providing your mobile phone number and opting in to receive SMS communications from All Heart Home Care, you consent to receive text messages related to services, scheduling, updates, and other business-related communications. Message frequency may vary. Message and data rates may apply.

In connection with this SMS service, we may collect your mobile phone number, carrier’s name, and the date, time, and content of your messages among other information you provide. This information may be used to contact you and to deliver the services you have requested from us.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, contact us directly.

No mobile opt-in data or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Please review our full SMS Terms & Conditions here: SMS Terms & Conditions

6. Disclosure of Your Information We may share your personal information in the following situations:

• With service providers and business partners who assist us in operating our business and providing services to you
• To comply with legal obligations, such as in response to a subpoena or court order
• To protect and defend our rights and property

7. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure, in accordance with HIPAA standards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Rights You may have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information
• Request deletion of your personal information under specific circumstances

To exercise these rights, please contact us using the information provided below.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a revised effective date.

10. Contact Us If you have any questions or concerns about this Privacy Policy, our HIPAA compliance, or our data practices, please contact us at:

All Heart Home Care
2 International Plaza
Suite 901
Nashville, TN 37219
(615) 361-4859
info@allheartfamily.com